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Act Two
Privacy Policy

We know privacy policies aren't the most exciting read, but they're important.

 

At Bassingham Act Two Theatre Company, we are committed to protecting your personal information and being clear about how we collect, use and store it.  Below is a quick summary in plain English, followed by our full Privacy Policy.

 

Frequently Asked Questions

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Do you collect personal information?

 

Yes. We only collect the information we need to provide our services and communicate with you.

 

What information do you collect?

 

We may collect:

  • Name

  • Postal address

  • Email address

  • Telephone number

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Why do you need this information?

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We use your information to:

  • Process ticket or merchandise orders

  • Contact you about your booking or order

  • Respond to your enquiries

  • Meet our legal and financial obligations

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Without this information, we may not be able to provide the goods or services you've requested.

 

Do you share my information?

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Only when necessary.

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For example, we may share your details with:

  • Our payment provider

  • Our website and ticketing platform

  • Postal or courier services delivering your order

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We only share the information required to complete your purchase or comply with legal obligations.

 

Do you sell my information?

 

No. We never sell or trade your personal information.

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Will you send me marketing emails?

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Only if you've chosen to receive them.  Buying tickets or placing an order will not automatically sign you up to our mailing list. If you do subscribe, you can unsubscribe at any time using the link included in every email.

 

Do you use remarketing or targeted advertising?

 

No.  We don't use remarketing adverts that follow you around the internet.

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Can I see the information you hold about me?

 

Yes. You have the right to:

  • Request a copy of your personal information

  • Ask us to correct inaccurate information

  • Request that we delete your information (where legally possible)

  • Restrict or object to certain types of processing

  • Withdraw your consent where processing relies on it

 

Simply contact us using the details below.

 

Full Privacy Policy

 

Who We Are

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Bassingham Act Two Theatre Company ("we", "our" or "us") is a small amateur, not-for-profit theatre company based in Bassingham, Lincolnshire.

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We are committed to protecting your privacy and handling your personal information responsibly.

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For the purposes of UK data protection law, we are the Data Controller and process personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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We may update this Privacy Policy from time to time. Any changes will be published on this page.

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Information We Collect

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When you purchase tickets, goods or services, or contact us, we may collect:

  • Name

  • Postal address

  • Email address

  • Telephone number

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How We Use Your Information

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We use your information to:

  • Process bookings and orders

  • Deliver goods or services

  • Contact you regarding your booking

  • Maintain our records

  • Improve our services

  • Meet legal, financial and regulatory obligations

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Legal Basis for Processing

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We process your personal information because:

  • It is necessary to fulfil a contract with you.

  • We are required to comply with legal obligations.

  • It is in our legitimate interests to operate and improve our theatre company.

  • Where required, you have given us your consent (for example, marketing emails).

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Sharing Your Information

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We only share personal information where necessary.  This may include:

  • Payment providers

  • Website and ticketing platform providers

  • Postal and courier services

  • Our committee or authorised volunteers involved in fulfilling your booking

  • IT service providers

  • Professional advisers, such as accountants or insurers

  • HM Revenue & Customs or other regulatory authorities where required by law

  • Law enforcement agencies where legally required

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We do not sell your personal information.

 

Keeping Your Information Secure

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We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.  Access to personal information is restricted to those who need it to carry out their responsibilities.

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Your Rights

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Under UK data protection law, you have the right to:

  • Access the personal information we hold about you

  • Correct inaccurate or incomplete information

  • Request deletion of your information where appropriate

  • Restrict or object to certain processing

  • Receive a copy of your data in a commonly used electronic format

  • Withdraw consent where processing relies on consent

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To exercise any of these rights, please contact us.  We may ask for proof of identity before processing your request.

 

Contact Us

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If you have any questions about this Privacy Policy or would like to exercise your data protection rights, please contact us:

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Email: info@act-two.org

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If you believe we have not handled your personal information correctly, you also have the right to complain to the Information Commissioner's Office (ICO).

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